Terms of Service

1. Acceptance of these Terms

These Terms of Service (“Terms”) are an agreement between Erazem Sdn Bhd (“Erazem”, “we”, “us”) and the organisation or individual that registers for or uses VeyraDesk (“Customer”, “you”). By creating a workspace, clicking to accept, or using VeyraDesk, you agree to these Terms, our Acceptable Use Policy and our Privacy Policy.

If you accept on behalf of an organisation, you confirm that you have authority to bind it. If you do not agree, do not use VeyraDesk.

2. The service

“VeyraDesk” or the “Service” means the VeyraDesk web application, the VeyraDesk Agent software installed on devices, the API, and related documentation and support. “Workspace” means your organisation’s account. “Users” means people you authorise to access your Workspace. “Customer Content” means data submitted to the Service by you or your Users.

3. Account registration

• You must provide accurate, complete information and keep it up to date.
• You are responsible for all activity in your Workspace and for your Users’ compliance with these Terms.
• Keep passwords and credentials confidential and notify us promptly of any unauthorised use.
• You must be at least 18 and able to form a binding contract to use the Service.

4. Your responsibilities

• Use the Service only for lawful business purposes and in accordance with the Acceptable Use Policy.
• Assign roles appropriately and remove access promptly for people who no longer need it.
• Ensure you have all rights, notices and consents needed for the Customer Content you process, including personal data of your own customers and their staff.
• Keep the devices and systems you manage reasonably secure and maintained.

5. Remote access and authorisation to access devices

VeyraDesk enables access to computers owned or used by other people. Because of this:

• You must only install the VeyraDesk Agent on, and only connect to, devices that you own or that you have been expressly authorised to support by the device owner or the organisation responsible for it.
• You are responsible for obtaining and keeping evidence of that authorisation, and for informing end users as required by law or your agreements with them.
• You must choose an appropriate access mode for each device. Unattended access must only be enabled where the device owner has agreed to it.
• You must not use the Service to monitor, record or access anyone without their authorisation.
• You are responsible for the actions your Users take during remote sessions.

6. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms. Prohibited activities include unauthorised access, malware, credential theft, fraud, harassment, unauthorised surveillance and attempts to circumvent security controls.

7. Subscription plans and limits

The Service is offered under the plans described on our Pricing page or in an order agreed with us. Each plan has limits on customers, sites, agents (supported devices with the VeyraDesk Agent installed) and users. If you reach a limit, you may need to remove items or upgrade to a larger plan.

8. Free plan

The Free plan is provided at no charge, within its published limits and without a credit card. We may change or discontinue the Free plan, or its limits, with reasonable notice. The Free plan is provided “as is”, without service levels, and we may suspend inactive Free workspaces after notice.

9. Trials

We may offer a free trial of a paid plan. Trial length and features are shown at sign-up. At the end of a trial, your Workspace may be limited or suspended unless you choose a plan. Data in an expired trial may be deleted after a reasonable period.

10. Fees and billing

• Fees are shown in Malaysian Ringgit (MYR) and are payable in advance for each monthly or annual billing period, unless agreed otherwise in writing.
• Fees are exclusive of applicable taxes, which will be added where required by law.
• We may suspend paid features if fees remain unpaid after notice.
• We may change prices with at least 30 days’ notice; changes apply from your next billing period.

11. Renewals

Paid subscriptions renew automatically for the same billing period unless cancelled before the end of the current period.

12. Cancellation

You may cancel your subscription at any time by contacting us at sales@erazemsdnbhd.com. Cancellation takes effect at the end of the current billing period, and you will keep access until then.

13. Refunds

Except where required by law or stated otherwise in writing, fees paid are non-refundable, including for partial billing periods and unused capacity.

14. Service availability and changes

We aim to keep VeyraDesk available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, and factors outside our control (including internet and third-party outages) may affect availability. Any service level commitment applies only where included in your plan or a written agreement.

We may improve and change the Service over time. We will not materially reduce core functionality of a paid plan during a paid billing period.

15. Customer data

• You own your Customer Content. You grant us the rights needed to host, process and display it to provide and secure the Service.
• We process personal data as described in our Privacy Policy and, for Customer Content, on your instructions.
• You are responsible for exporting your data before your Workspace is closed. After closure, we may delete Customer Content after a reasonable period.
• We may use aggregated, de-identified information about use of the Service to operate and improve it.

16. Intellectual property

Erazem and its licensors own the Service, including its software, design and trademarks, including the VeyraDesk name and logo. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, in accordance with these Terms. You must not copy, modify, reverse engineer, resell or sublicense the Service except as permitted by law or by us in writing. Some components of the Service are provided under third-party or open-source licences, and those licence terms govern those components. If you send us feedback, we may use it without obligation.

17. Third-party services

The Service may interoperate with third-party products and services, including integrations you enable. Your use of third-party services is governed by their own terms, and we are not responsible for them.

18. Security responsibilities

We maintain reasonable technical and organisational measures to protect the Service, as described on our Security page. You are responsible for securing your Users’ credentials, managing roles and access modes, keeping the devices you support secure, and promptly reporting suspected security incidents to us.

19. Prohibited activities

In addition to the Acceptable Use Policy, you must not: probe, scan or test the vulnerability of the Service without our written permission; interfere with or overload the Service; access it to build a competing product; or use it in breach of applicable law, including export control and sanctions laws.

20. Suspension and termination

We may suspend or terminate access, with notice where reasonably practicable, if you materially breach these Terms, fail to pay fees, or if your use poses a security risk, may cause harm to others, or is unlawful. We may act immediately where necessary to prevent harm.

You may stop using the Service at any time. Provisions that by their nature should survive termination (including fees owed, intellectual property, disclaimers, limitation of liability and indemnification) will survive.

21. Disclaimer

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes rights that cannot be excluded under applicable law.

22. Limitation of liability

To the maximum extent permitted by law:

• neither party is liable for indirect, incidental, special or consequential loss, or loss of profits, revenue, data or goodwill; and
• each party’s total liability arising out of or relating to these Terms is limited to the fees you paid for the Service in the 12 months before the event giving rise to the claim (or RM100 if you are on the Free plan).

These limits do not apply to your payment obligations, your indemnity obligations, or liability that cannot be limited by law.

23. Indemnification

You will defend and indemnify Erazem against third-party claims, losses and costs arising from your Customer Content, your or your Users’ breach of these Terms or the Acceptable Use Policy, or any access to a device made through your Workspace without proper authorisation.

24. Governing law and disputes

These Terms are governed by the laws of Malaysia. The parties will first try in good faith to resolve any dispute informally. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the courts of Malaysia.

25. Changes to these Terms

We may update these Terms. We will post the updated Terms with a new effective date and give account owners reasonable notice of material changes. Continued use after changes take effect means you accept them.

26. General

These Terms, with any order form and the policies they reference, are the entire agreement between the parties about the Service. If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. Neither party is liable for delays caused by events beyond its reasonable control.

27. Contact details

Erazem Sdn Bhd
Email: sales@erazemsdnbhd.com
Phone: +60 19-307 3152