Frequently asked questions

VeyraDesk is a remote support platform for businesses and IT support teams. It brings customers, sites, devices, support tickets and remote support sessions together in one workspace, so your team can see what needs attention and connect to the right device quickly.

VeyraDesk is built for in-house IT teams, IT support companies, managed service providers (MSPs) and freelancers who support computers for several customers or locations.

Yes. VeyraDesk is organised around customers and their sites, so an IT support company or MSP can keep each client’s locations, devices and tickets separate while managing everything from one workspace.

VeyraDesk is a product of Erazem Sdn Bhd, a Malaysian software development company.

Yes. The Free plan costs RM0 and does not require a credit card. It stays free as long as you remain within the Free plan limits.

The Free plan includes remote support, unattended access and ticketing for 1 customer, up to 5 sites, up to 25 agents and up to 2 users. The audit log is included on the Starter, Business and Enterprise plans.

It depends on your plan: 1 on Free, up to 25 on Starter, up to 50 on Business, and unlimited on Enterprise.

Yes. Each customer can have multiple sites (for example branches or offices), and devices are organised under their site. Plans include 5 sites on Free, up to 125 on Starter, up to 250 on Business, and unlimited sites on Enterprise.

Free includes up to 25 agents and 2 users, Starter up to 625 agents and 5 users, Business up to 1,250 agents and 10 users, and Enterprise has unlimited agents and users. If you need more than your plan allows, you can move to a larger plan.

Yes. You can start on any plan and move to a larger plan as your team and customer base grow. Contact our sales team and we will help you move to the right plan.

Yes. Starter, Business and Enterprise are available on annual billing, which costs the same as 10 months of monthly billing — about 17% less than paying monthly for a year.

You install the lightweight VeyraDesk Agent on each Windows computer you support. When a technician starts a remote session from VeyraDesk, the session is authorised first, is time-limited, and is recorded. Depending on the device’s setting, the person at the computer approves the request on screen, or a one-time session password is used for unattended access.

An agent is a supported computer — each device with the VeyraDesk Agent installed counts as one agent. A user is a VeyraDesk account for someone on your team, such as a technician or administrator, who signs in to your workspace.

The VeyraDesk Agent currently supports Windows computers. Your team uses VeyraDesk from a modern web browser.

Email us at sales@erazemsdnbhd.com, call +60 19-307 3152, or use the contact form and choose the enquiry type that fits. Existing customers should include their workspace name so we can help faster.