Fast Remote Support
Connect to customer devices quickly and resolve issues remotely.
Remote support made simple
Connect.
Support.
Solve Faster.
VeyraDesk helps support teams securely access and support client computers from anywhere — making remote support simple, fast and reliable.
Free plan available No credit card required
Fast Connection
Start a remote session from a device or ticket in a few clicks.
Secure Access
Every session is authorised, time-limited and recorded.
Multi-User Support
Roles for owners, admins, technicians and staff.
Multi-Site
Customers, branches and devices organised in one place.
How it works
Simple steps to provide remote support
- 1
Create your workspace
Sign up, name your workspace and invite your support team.
- 2
Add customers & devices
Add customers and their sites, then install the VeyraDesk Agent on their computers.
- 3
Connect & support
Open tickets, start authorised remote sessions and resolve issues from one place.
Why VeyraDesk
Built for support teams
Everything your team needs to organise customers, track requests and provide secure remote support.
Secure Access
Secure sign-in and controlled, authorised access for your support team.
Customer Management
Organise customers and the sites you support for each of them.
Team & User Management
Manage the users on your support team, their roles and what they can access.
Agent & Device Management
See every supported device, where it is and whether it is online.
Ticket Management
Track support requests from the first report through to resolution.
Audit & Activity
Keep visibility of support activity and administrative actions.
Multi-Site Support
Manage many customer locations from one workspace.
Tickets
Every request, from first report to resolved
Log issues against the right customer, site and device. Set priorities, assign technicians, reply or add internal notes, and start a remote session from the ticket itself.
Team
The right access for every team member
Give owners and admins full control, let technicians focus on tickets and remote support, and keep staff to their own requests.
Pricing
Start free. Grow when you are ready.
Clear plans in Malaysian Ringgit, with annual billing that saves about two months a year.
FAQ
Questions, answered
- What is VeyraDesk?
- VeyraDesk is a remote support platform for businesses and IT support teams. It brings customers, sites, devices, support tickets and remote support sessions together in one workspace, so your team can see what needs attention and connect to the right device quickly.
- Is VeyraDesk suitable for IT support companies?
- Yes. VeyraDesk is organised around customers and their sites, so an IT support company or MSP can keep each client’s locations, devices and tickets separate while managing everything from one workspace.
- Can I start for free?
- Yes. The Free plan costs RM0 and does not require a credit card. It stays free as long as you remain within the Free plan limits.
- How does remote support work?
- You install the lightweight VeyraDesk Agent on each Windows computer you support. When a technician starts a remote session from VeyraDesk, the session is authorised first, is time-limited, and is recorded. Depending on the device’s setting, the person at the computer approves the request on screen, or a one-time session password is used for unattended access.
Help your clients better
Deliver faster support with VeyraDesk
Start on the Free plan — no credit card required — and bring your customers, sites, devices and tickets into one workspace.
- Fewer on-site visits
- Authorised, time-limited sessions
- Every customer and site in one place
- Built for support teams